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WARRANTY FAQ
We are proud of our work and stand behind our product.

It is important to remember that with handpainted yarns, there may be areas of yarn that are more or less tinted, and that the same colourway seldom looks the same twice in a row. These variations are not defects – we celebrate the expression of our dyers’ artistic sensibilities.  

Examples of defects are 3 or more yarn breaks in a hank or areas of tightly twisted spinning for example.
Loose yarn nubs are not considered defects but part of the texture of the yarn.

 

Local Yarn Store and Online Purchases
Please contact your point-of-purchase.

Webstore Purchases
We will happily work with you regarding flawed or damaged skeins. Please email us at webstore@fleeceartist.com detailing the problem (preferably with photos!) to request a return shipping label as we can only cover return shipping costs this way.

Please, allow up to four weeks for all warranty items to be received and processed.


Brandy Wine

Larch

Meteor

Mood Ring

Rose Gold

Stone and Ivy

Terrerium

After Dark

Agave

Amber

Amethyst

Anise

Apricot

Arctic Sunrise

Artichoke

Atlas

Aubergine

Aurora

Beach House

Beet

Bermuda

Berry

Blackberry

Blomidon

Bolt

Bone

Boreal

Bottle Green

Brew

Bronze

Brown Sugar

Bullrush

Buttercream

Buttercup

Cactus Flower

Cardamom

Cedar

Cezanne

Charcoal

Chocolate

Cinnamon

Cliff

Cloudburst

Clove

Coral

Corsica

Cosmos

Cranberry Chutney

Crema

Denim

Dove

Earth

Ebony

Fauna

Fire Opal

Fleur De Sel

Flora

Forest Fairie

Frozen Ocean

Glacier

Gold

Granite

Griffon

Hemlock

Hercules

Hibiscus

IKAT

Inky

Iris

Italian Rose

Ivory

Jacobean Blue

Jade

Kazoo

Kelpie

Laurel

Lichen

Limelight

Lotus

Marine

Masala

Masquerade

Melon

Minegold

Mineral

Mink

Mint

Moondust

Moonstone

Morning Mist

Moss

Nebula

Nightshade

Nori

Nova Scotia

November Sky

Nymph

Ocean

Old Ferry Road

Orchid

Panden Leaf

Passion Fruit

Peach Blossom

Peacock

Peppercorn

Peridot

Pewter

Phoenix

Plum

Polar Sea

Puffin

Pumpkin

Purple Haze

Radiant Orchid

Raven

Red Fox

Red Maple

Renaissance

Rose

Ruby

Sailors Delight

Salt Spray

Sangria

Scuba

Sea Oak

Sedona

Shell Pink

Silver

Slate

Smoke

Snow Crocus

Spruce

Stardust

Storm

Straw

Sugar Plum

Sweet Tea

Tahitian Dream

Terrarium

Tidepool

Tiger Lily

Topaz

Torngat

Tourmaline

Tulip

Tundra

Turkish Delight

Vermillion

Victoria

Violet

Violetta

Walnut

Wedgewood

Wine

Wintersleep

Zest

Zinnia